Warranty

3 Year/36,000 Mile Warranty

3 Year/36,000 Mile Warranty

At Babcock Auto Care, we are committed to providing you with the highest quality professional repairs and service at a fair price. We recognize your need for exceptional customer service and we back our commitment with the following warranties:

Most of our repairs are warranted for 3 years or 36,000 miles, whichever comes first. We believe that if you pay for a repair at our facility you should have confidence that we stand behind our work and offer a great warranty. While most repair facilities offer a 12-24 month warranty, we are so confident in the quality of the parts we use and the skills of our technicians that we stand behind our repairs with an industry leading warranty. This means that if you have a failure, within the warranty period, to a component of your vehicle that we have replaced you can return it to us for repair at no cost to you.

For your convenience we partner with Napa in offering this incredible Nationwide warranty. If you are greater than 25 miles from Babcock Auto Care or if it is after business hours, please call the Nationwide Napa AutoCare 'Piece of Mind' Warranty Center at 1-800-452-NAPA (6272) for assistance. During business hours, please call us directly at (507)226-8330 and we can assist you. We are open Monday-Friday 7am-6pm.

Our warranty will cover only repairs made at our facility. We will not refund any repairs due to warranties if taken to other shops to repair warranty work. If your vehicle is ever sold or transferred, this warranty is void. We reserve the right to limit or void the warranty if there is evidence of abuse, modification, neglect or intentional damage. We will not warranty other parts of your vehicle that were not repaired at our facility. If a part we installed has been affected in a negative way by a part we did not install, this warranty is void.

As with any warranty, there are exclusions and stipulations provided within our 3 year/36,000 mile warranty. These include but are not limited to the following:

Our warranty is limited to certain types of repairs. Wear-and-tear and maintenance items (including but not limited to brakes, tires, belts and wiper blades) are not covered but may be covered by their standard manufacturer's warranty. Fluids, filters and maintenance items are not warranted beyond their recommended service interval. Some maintenance terms may apply to keep warranties in effect.

Lifetime Protection

Because Babcock Auto Care strives for the best in all we do, we partner with BG to provide the best fluids for your vehicle. BG is so confident in the quality of fluids they have developed that they offer an exceptional warranty program for your piece of mind. For information about this program, please click here or see one of our service team members for details.

Babcock Auto Care will not warranty any repairs made to the vehicle using any customer supplied part(s) or used part(s). All used parts provided by Babcock Auto Care from a use parts distributor and authorized by the customer have a 30-day warranty, unless otherwise stated on the repair order and approved by management.

Babcock Auto Care's warranty does not take the place of any warranty you may have with the manufacturer nor does it take the place of extended warranties purchased. Other exceptions may apply and Babcock Auto Care reserves the right to terminate this warranty at any time by providing notice in its facility.

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Words from our clients:

Babcock Auto Care, without exception has always gone above and beyond in the service of my family's vehicles. Ever helpful, understanding, knowledgeable, and professional are their service reps and techs. Jeremy and Jenna Babcock, and staff, I personally thank you for all you have done to keep our family's cars safe and running on the roads.
Mike Tesulov
5
Friendly, prompt, and transparent. Available and happy to answer questions on the diagnostic report that they text/email you. They offer further services and explain them well, but do not pressure you to opt for these services.
Brian Johnson
5
Brian, Thank you so much for your review and your first-time visit to us for auto repair in Rochester, MN! We are passionate about providing excellent service and we are glad you felt that when you brought your 2014 Toyota Tacoma in for an oil change and BG service. Please let us know how we can take care of your vehicle in the future! ~Team Babcock
I feel like family there. You know they really care about you and offer solid advise.
Jason Carey
5
Your front desk and courtesy car driver are the best. You honor your warranties and that speaks a lot.
Tom Miller
5
Very happy with the complete service I received. I especially liked the online report of my service with pictures of the service items that need replacement.
Jim Miesbauer
5

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