Rochester Auto Repair

Stellar service with follow up texts and phone calls. Really appreciated the photos as I am more of a visual learner. Appreciated the shuttle service and the very kind and considerate driver. I felt like a valued customer and as a female I felt my concern was totally valued and at no time did I feel any type of gender bias. I will have no hesitation in returning for another service opportunity nor will I hesitate in recommending Babcock to my family and friends.

Had my tires installed at Discount Tire, had them rotated 5k miles there later. A weight must've been knocked off during that rotation, had bad wheel shake over 60mph. Took back to Discount Tire, and not only did they not fix the balance issue which persisted, they also pushed the caliper cover into my rotor, causing a horrible grinding noise. Drove directly to Babcock and not only did they fix the caliper cover issue caused by DT, I also paid them to rebalance the tires properly, and now my vehicle is back to gliding along at a nice 75mph on the freeway with no issues. During the whole process, Ben and the other staff there at Babcock were professional, courteous and knowledgeable. As a guy that usually does his own wrenching, it's nice to be able to trust the few other people that touch your vehicle. 5/5 stars, would recommend. And while the tire prices at DT were fine, maybe it's worth the $20 to pay someone else to rotate them, like Babcock. =)

You always get the job done and on reasonable time! Will be coming back if I ever have more problems or for routine maintenance.Thanks!

I believe that Babcock provides professional and accurate service. I rely heavily on my vehicle and need it to be in good working condition. Thanks for a job well done.

Excellent customer service as always. The work was done right and on time.

Great communication from your rep, Ben- his customer service was very good. However, I originally came to Babcock for a "free" alignment check but was charged $20 in the end. Unfortunately my alternator went bad literally minutes before my alignment check could take place. (I've never ever had issues starting my car or had and signs that the alternator was going bad-- there are only 70,000 miles on this alternator which is a little young to need a new one)... This must have been a crazy coincidence, but there's nothing I can do about it. In the end, my bill essentially went from being from a free alignment check to now over $650... and the alignment check wasn't even free and took over two hours to complete. The facilities here are amazing, and customer service was great- but I can't help but to be a little disappointed with my experience.

Honest, helpful and they explain what is needed in a way a non mechanic can understand. I recommend Babcock.

Excellent customer service - Thank you Matt for going above and beyond to keep our repair at a minimum - much appreciated!!!

Dan was very helpful, and the environment is friendly and comfortable. Great peace of mind that the job is done right.

I didn't expect to get so much done. Thank You....Mark