5

Friendly and quick service! They eased my worries and took care of everything: discounted convenient rental car ($20/day), shuttle service from my front door to rental office and rental office to service center, AAA discount, membership club discounts, and kept my bill at the very reasonable, agreed upon, quoted amount. I will never go anywhere else again!

Sara, Thanks so much for entrusting your vehicle to us and allowing us to take care of you! Thanks also for taking the time to write this wonderful review. We look forward to serving you again. Merry Christmas!

- Babcock Auto Care
5

I visited Babcock Auto Care for the first time a couple days ago, and was very happy with their service. They're friendly, honest, and gave me a thorough explanation of what they found wrong with my car. They also gave me some good advice on my next steps. Their customer waiting area is spacious & comfortable. Shuttle service is available. If you go, be sure to ask about their customer loyalty program which also includes a free gift on your birthday!

Wright, Thanks so much for bringing your BMW in for service with us and for taking the time to write this review! We look forward to taking care of you and your BMW in the future!

- Babcock Auto Care
5

My first experience ever taking a vehicle to an auto repair place without fear of being taken advantage of due to my gender. I consider myself to be a well educated woman but I admittedly know very little about cars. My husband recommended Babcock and suggested we consider making them our auto repair place of choice, for all needs from small and minor to more costly. He absolutely made the right choice. I could not have been happier with my experience there. The front office staff greeted me kindly, and it was a very welcoming environment. Though I went in there for a minor problem, my vehicle was given a thorough check so I could be made aware of any future maintenance, as well as emergent needs. I did not have the slightest trace of the anxiety I have felt in any other similar business I have entered. I certainly did not mind waiting for my vehicle to be done, as there was a comfy seating area, as well as coffee available, plenty of magazines and a flat screen TV. I forgot for a few minutes I was even somewhere getting my vehicle inspected. I’m not by habit very trusting of these types of businesses simply because of bad past experiences, but I was more than pleasantly surprised by how I was treated, by the thoroughness of the inspection my vehicle received, and by the amount of time they spent outlining what they noticed, areas of concern, etc. It did not just put me at ease, but it felt refreshingly honest. They were not there to suggest repairs that were not needed. It put me at ease. I feel very safe taking my car to Babcock for any future needs and would highly recommend it to others. Whether you need an oil change or a new transmission, stop by and see Steve or Dan. You will not be disappointed!!

Wow, Kate! What a great review! We are so glad you were comfortable in our lobby and you felt the kindness and welcome from our Service Advisors. We look forward to seeing you and servicing your Chevy Cobalt next time you need any repairs or maintenance. Merry Christmas to you and your family!

- Babcock Auto Care
5

I'm new to the area and needed an oil change, found this garage more or less by chance. Boy was I glad I did! Not only was the oil change fast and fairly priced, but because of their thorough inspection they found a significant mouse nest under my hood that my last garage had missed! They took care of the problem for me that same day and even set me up with a treatment that would sanitize under the hood and deter fuzzy opportunists in the future. Also, I was very impressed with the documentation system they use to log the functioning of your vehicle, its almost like a little report card with pictures to let you know how things are working. Overall, very pleased!

Shaylene, Welcome to Rochester! Our team is grateful you found us and entrusted your vehicle to us. Those mice can really do some damage on vehicles - especially in the fall and winter when they are looking for cozy homes and things to chew on. We take great care in making sure you know the health of your vehicle with our digital inspection. We are glad you were pleased with it! Babcock Auto Care is here to serve whenever you need in the future!

- Babcock Auto Care
5

I had a very specific tire model and size request to replace the tires on my 2015 F-150. Not only did I receive fantastic customer service and communication, Babcock Auto saved me $275 compared to other local dedicated tire shops and dealerships. In addition, their vehicle inspection report, the equivalent of a medical routine physical for your car or truck, even included detailed photos so I could see closeup for myself what the technicians were seeing firsthand. If you aren’t using Babcock Auto as your auto service professionals, you owe it to yourself and your vehicle to give them a try and experience the difference. You won’t be disappointed.

Mark, Thanks for bringing your Ford F150 and Toyota Sienna to us. We are grateful you see the value of our inspection reports as well as our excellent customer service. And thanks for referring so many others to us! It is a blessing to have customers like you!

- Babcock Auto Care
5

The Babcock people did everything possible to make my car repairs fit into my budget!

5

I am always pleased with the work done on my cars by Babcock.

5

Good service, that you can count on!

5

Phenomenal experience! I love that they tell you what you need to do, what you probably should do, and what could be done without trying to push you into doing it. It’s a great company with great employees!

5

I knew nothing about Babcock auto care until my car decided to break down while driving through Rochester. I knew nothing about their excellent customer service and straightforward honesty. I knew nothing about their integrity and professionalism. I knew nothing about their professional repairs and quick feedback. Thankfully, now I do. While we may never meet again, I will be sure to do business again if I break down in the area.

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