Rochester Auto Repair

Always an honest assessment of what needs to be done and when.

Exceptional Customer Care. Dan was amazing. Repairs were as promised. Price was as quoted. Shuttle service is A++, focused on client needs. APP based inspection and findings made it easy. Taking other car for service today.

Great service.

Great service!

Excellent work by knowledgeable staff. Done on time and within budget. Definitely will be a return customer. 5 stars

As somebody who doesn't know much about cars, I needed to find a shop that was going to be honest and caring. Babcock went above and beyond helping me get my car on the road. I now won't let anyone else touch my car. I know when I take it in, they will honestly tell me what I need to have done now, and what can wait until next time. When something breaks on my car, they always make time to get me in and back on the road, keeping my car safe for me and my children. Their waiting room is comfortable, and with free coffee and wifi, I'm able to work while I wait.

I have been taking my vehicles to Babcock for the past 5 years (one is a high mileage full-size SUV, the other is a German performance car). I consistently get superb auto maintenance and service from Babcock. Keep in mind that they are expensive, but you get what you pay for.

Stellar service with follow up texts and phone calls. Really appreciated the photos as I am more of a visual learner. Appreciated the shuttle service and the very kind and considerate driver. I felt like a valued customer and as a female I felt my concern was totally valued and at no time did I feel any type of gender bias. I will have no hesitation in returning for another service opportunity nor will I hesitate in recommending Babcock to my family and friends.

Had my tires installed at Discount Tire, had them rotated 5k miles there later. A weight must've been knocked off during that rotation, had bad wheel shake over 60mph. Took back to Discount Tire, and not only did they not fix the balance issue which persisted, they also pushed the caliper cover into my rotor, causing a horrible grinding noise. Drove directly to Babcock and not only did they fix the caliper cover issue caused by DT, I also paid them to rebalance the tires properly, and now my vehicle is back to gliding along at a nice 75mph on the freeway with no issues. During the whole process, Ben and the other staff there at Babcock were professional, courteous and knowledgeable. As a guy that usually does his own wrenching, it's nice to be able to trust the few other people that touch your vehicle. 5/5 stars, would recommend. And while the tire prices at DT were fine, maybe it's worth the $20 to pay someone else to rotate them, like Babcock. =)

You always get the job done and on reasonable time! Will be coming back if I ever have more problems or for routine maintenance.Thanks!