Babcock FamilyJake Babcock

Our Family

Jeremy Babcock, the owner of Babcock Auto Care, has served in the automotive industry for nearly 30 years. He opened his first shop in Rochester in 2002 then moved locations—opening a larger facility, along with his wife, Jeana to better serve his growing customer base in 2011. Together they have been part of the great Rochester community for many years and are passionate about taking care of people, fixing cars and giving back through various fundraisers and events.

While growing their business over the last several years, employing some of the top automotive mechanics, service advisors and support staff in the Rochester area and being recognized as the best auto repair shop in Rochester since opening their doors, they also have been raising their family - 3 sons, Jake (US Marine 8 years - now student at Columbia University), Jayden (Sophomore @ IIT), Jace (17) and a daughter, Briella (15)

 

Our Advisors

As a family owned and operated business, we personally work hard, along with our team and strive for 100% customer satisfaction. Our team consists of friendly and knowledgeable Service Advisors who are the bridge between our customers and the technicians that service their vehicles. They are the relationship builders as they listen to each customer and the reason for their visit, relay this to the technician and then advise the customer of what is needed to repair any issues as well as help them schedule and prioritize any maintenance services needed.

Our Technicians

Our team of experienced and well educated ASE Certified and Master Certified technicians use their skill and know-how to diagnose each vehicle and assess its overall health. They use the latest automotive technology and have access to state of the art automotive diagnostic tools and machines to best service both import and domestic vehicles. In striving to provide the best care, our technicians record their findings of all vehicles digitally, taking any pictures needed so that we can visually show our customers important problems that need repair or services that need to be done

Our Facility

In addition to having the best automotive team in Rochester, we have designed our facility with our customer’s comfort in mind by creating a cozy lobby, free wifi, and a children’s play area. We also understand that our customers may not have the flexibility to wait for automotive repairs. Therefore, we also offer a free shuttle service—our friendly drivers are happy to get our customers to their home or workplace anywhere in Rochester.

 
We are PositiveWe Respect OthersWe provide QualityWe practice IntegrityWe work with Efficiency

Words from our clients:

Customer service was great and follow up details about my vehicle while it was in the shop were very helpful. Emails with attached pictures and details was a first for me and the shop contacted me regarding services needed rather than just fixing it and charging me. I knew everything going on from drop off until pickup. The shuttle service was also very helpful!
Dustin Lowy
5
Very professional, helpful, and knowledgeable. I was kept Informed of the progress of the repairs, and explained everything well.
Miller,Ron Miller
5
Babcock Auto Care, without exception has always gone above and beyond in the service of my family's vehicles. Ever helpful, understanding, knowledgeable, and professional are their service reps and techs. Jeremy and Jenna Babcock, and staff, I personally thank you for all you have done to keep our family's cars safe and running on the roads.
Mike Tesulov
5
Easy to communicate with. Professional service. Great overall experience.
Dario Andrijasevic
5

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